Capita Cyber Incident

One of the most important issues we’ve dealt with this year is the cyber incident suffered by Capita, who was the Plan’s administrator up until 2021. We were extremely concerned about this incident and although the Trustee had no control over this, we’d like to apologise for any distress or worry that it may have caused you.

First and foremost, we want to assure you that your security and privacy have and continue to be a priority for the Trustee. The Trustee takes the responsibility of protecting your personal data seriously and very much regrets that our members have been affected by this attack on Capita’s systems.

Capita made us aware in late July 2023 that experts investigating a cyber incident had identified that personal data held on the Trustee’s behalf had been compromised.

The Trustee subsequently worked with Capita to understand which members were affected and wrote to affected members to advise of the incident and next steps.

As far as we and Capita are aware, at the current time no members of the Plan have had their data misused as a result of the incident.

Capita has engaged with a specialist forensic investigation and intelligence company to investigate the incident and provide ongoing monitoring.

We want to assure you that your pension benefit remains secure and would emphasise that this incident does not involve Mercer, the administrators of the Plan since 2021.

Capita also made Experian’s Identity Plus monitoring service available free of charge for 12 months. Details of the service and how to register are included in the letter you received at the time.